Angel Medical Center Improves Facility Operations with MaintenanceEdge
Published Jan 25, 2012 by Caitlin Edberg in Case Studies
A critical access hospital in Franklin, North Carolina, discovered there is an easier way to manage their facilities with MaintenanceEdge. Gary Thompson, Director of Engineering & Environmental Services and Debora Nobles, Administrative Assistant, share their experience implementing FacilityDude and the positive impacts on facility operations.
Why did you choose FacilityDude?
We loved that MaintenanceEdge is web-based. Now it’s easy to give everyone access to request a work order. Our previous system was a desktop system with a server, and not everyone had access to it. The reporting and ability to pull a variety of information out of the system was a huge advantage as well.
What business challenges were you facing?
Previously with our old system, once work orders were closed, it was as if they were deleted from the system. We could not access them, so we lacked searching and reporting capabilities. We desperately needed a way to easily search completed work for reporting purposes and to track our equipment and related maintenance.
How did FacilityDude help you solve these business challenges?
FacilityDude’s reporting capabilities and search allow us to better manage things and get more insight out of our data. We now know the maintenance history of every piece of equipment, which helped tremendously for planning and budgeting.
Having advanced search has increased efficiency. Recently we had to find the work order for an equipment installation. We knew who completed the work and the approximate timeframe for the work, so we were able to search using those criteria. We found the work order in less than five minutes. Previously we would have had to sift through paper files, so this is a considerable improvement.
Additionally, one of the convenient features we discovered is how we can add a piece of equipment at the same time a work order is entered. Before with our previous system, we would have to quit the work order and therefore lose any data that was already entered. Then we could add the equipment and fill out the work order. Having a nimble system is very convenient. It takes the pressure off having to remember to do everything step by step.
